Service Advisor - Hourly
About The Position
- Assist service advisors in managing customer interactions, including answering phone calls, greeting customers, and addressing inquiries professionally. - Schedule service appointments and maintain an organized calendar to ensure optimal workflow and customer satisfaction. - Perform and complete loaner agreements and maintain a fleet of loaner vehicles - Perform service alert handling for customers, calling customers to set appointments as needed - Collect and document customer information, vehicle history, and service needs accurately and efficiently. - Prepare service orders and invoices, ensuring all necessary information is captured before dispatching to technicians. - Communicate effectively with technicians and service advisors to relay information about customer requests and concerns. - Follow up with customers regarding service appointments, updates, and post-service satisfaction. - Maintain cleanliness and organization in the service area and reception to create a welcoming atmosphere for customers. - Assist with inventory management, including ordering and stocking supplies as needed. - Perform additional administrative tasks as assigned by service advisors or management. - Perform service drive duties (including moving and valet cars)
Requirements
- High school diploma or equivalent
- Prior experience in a customer service role, preferably in the automotive industry
- Strong communication and interpersonal skills
- Basic knowledge of automotive services and repair processes is preferable but not required
- Proficient in using computer systems and software for scheduling and customer management
- Ability to multitask and work effectively in a fast-paced environment
- Detail-oriented with good problem-solving skills
- A team player who can work collaboratively with others
Nice To Haves
- additional automotive or customer service training
Responsibilities
- Assist service advisors in managing customer interactions
- Schedule service appointments and maintain an organized calendar
- Perform and complete loaner agreements and maintain a fleet of loaner vehicles
- Perform service alert handling for customers
- Collect and document customer information, vehicle history, and service needs accurately and efficiently
- Prepare service orders and invoices
- Communicate effectively with technicians and service advisors
- Follow up with customers regarding service appointments, updates, and post-service satisfaction
- Maintain cleanliness and organization in the service area and reception
- Assist with inventory management
- Perform additional administrative tasks as assigned
- Perform service drive duties (including moving and valet cars)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
