Service Advisor Apprentice
About The Position
Service Advisor Apprentice (Customer Experience Focus) Sterling KIA in Lafayette, LA is looking for motivated, customer-focused individuals to join our Service Team! As a Service Advisor Apprentice, you’ll play a key role in the day-to-day communication flow of our Service Department. This position is heavily focused on answering incoming calls, scheduling service appointments, and keeping customers informed throughout the service process. You’ll serve as a first point of contact for many of our customers while also supporting Service Advisors and learning the skills needed to grow into a full Service Advisor role.
Requirements
- Strong communication skills with confidence on the phone
- Ability to multitask and stay organized in a fast-paced environment
- Customer-focused mindset with a positive, professional attitude
- Coachable and eager to learn and grow into a Service Advisor role
- Team player who can support multiple priorities at once
- Valid driver’s license with clean driving record
- Must be at least 21 years old or have 3 full years of driving experience (insurance requirement)
- Willingness to submit to a pre-employment background check and drug screen
- High school diploma or equivalent required
Responsibilities
- Handle a high volume of incoming calls for the Service Department
- Schedule service appointments accurately and efficiently
- Contact customers with updates on vehicle service status
- Answer customer questions and provide clear, professional communication
- Support Service Advisors by relaying messages and coordinating information between customers and technicians
- Assist customers in person as needed, ensuring a welcoming and efficient experience
- Move vehicles on and off the premises as needed
- Perform vehicle walk-arounds, including alignment check process
- Provide shuttle rides for customers when required
- Maintain a professional appearance and represent Sterling Automotive Group with integrity and courtesy
Benefits
- Medical, Dental, Vision, & Disability Insurance
- 401(k) with employer matching
- Company-paid Life Insurance
- Paid Holidays, Vacation, and Sick time
- Employee vehicle pricing and discounts on products & services
- Long-term job security with a growing company
- Referral bonus programs
- Family-owned and operated
- Career Progression with paid ongoing training
- Professional work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
