Service Advisor- Albany

Power Auto Group • Albany, OR

113d

About The Position

The position involves diagnosing automotive problems and providing services based on customer descriptions of symptoms. The technician will conduct inspections, take test drives, and check vehicle maintenance records to ascertain issues. Responsibilities include verifying warranty and service contract coverage, developing cost estimates for repairs, preparing repair orders, and maintaining customer rapport throughout the service process. The technician will also be responsible for maintaining automotive records and updating job knowledge through educational opportunities.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees