Service Advisor - Ag

Ziegler Caterpillar • Altoona, IA

90d • $30 - $36

About The Position

Ziegler CAT has an opening for a Service Advisor for our Ag Division who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being kept up to date on processes.

Requirements

• High school degree/GED required; Associate’s degree preferred
• 7+ years of customer service experience required
• Mechanical aptitude required
• Strong computer and Microsoft Office experience (Outlook, Word, Excel)
• Strong phone and customer service skills required
• Industry experience strongly preferred

Responsibilities

• Customer contact for repair scheduling
• Contact for repair completion/status
• Seek approval on repair estimates from internal or external customer
• Confirm the readiness of machines for sales people/coordinators
• Respond to Equipment Link Alerts escalated by condition monitoring
• Contact for invoice disputes
• Update sales people on customer machines in the shop (include pictures)
• Update sales people on shop/workload capacity
• Arrange and support transportation for non-rental (ZRS & Heavy) transports
• Organize the flow of parts kits, non-field service contracts, and technology set-ups
• Monitor unexecuted service contracts
• Main point of contact for service contracts
• Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call
• Open service calls and segments
• Research warranty when opening a call or when requested
• Use Standard Jobs when available
• Schedule service
• Contact credit for needed overrides & new account set-ups
• Communicate clearly and frequently with the shop supervisor on the status of the jobs in the shop
• Support WIP management in conjunction with Service Call Administrators and Shop Supervisor

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees