Service Advisor - 2024-2946

Stewart And Stevenson Power Products-posted about 1 year ago
Full-time
Onsite • Houston, TX
Machinery Manufacturing
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The Service Advisor at Stewart & Stevenson is responsible for being the primary contact for customers regarding services provided by the service department. This role involves overseeing service assignments, ensuring quality control, and maintaining effective communication with customers throughout the service process.

  • Serve as primary point of contact for all customers from initiation through completion of the service job.
  • Communicate status of service job to customer, including description, status, and cost of work being performed.
  • Assign service jobs to Technicians and oversee job progress to completion.
  • Ensure all required parts and supplies are available to Technicians in order to complete service job.
  • Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
  • Ensure quality control of complete process.
  • Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.
  • High School Graduate or General Education Degree (GED) and three to seven years related experience.
  • Associates or Bachelors Degree strongly preferred.
  • Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
  • Prior supervisory experience preferred.
  • Ability to utilize the available time to organize and complete work within given deadlines.
  • Ability to communicate in writing clearly and concisely.
  • Ability to communicate effectively with others using the spoken word.
  • Ability to take care of the customers needs while following company procedures.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Prior experience with JD Edwards service system preferred.
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