Service Administrator

TTM Technologies-posted 3 months ago
$46,299 - $73,024/Yr
Full-time • Entry Level
Farmingdale, NY
5,001-10,000 employees
Computer and Electronic Product Manufacturing
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TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ('RF') components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ('PCBs'). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. The position is responsible for the overall control of equipment returned by TTM/Telephonics' customers for repair and/or modification from receipt through shipping for assigned projects or product lines.

  • Learns and transacts Oracle NYR basic functions
  • Determines warranty or non-warranty status of returned equipment and prepares work order to authorize the repair and/or modification
  • Moves assigned product from workstation to workstation as necessary through the entire repair process
  • Coordinates with Quality Assurance to prioritize the workflow within their area
  • Expedites repairs and material through receiving and shipping
  • Interfaces with internal customers to provide status of repairs
  • Analyzes engineering change notices and determines the impact to assigned products, orders material as necessary
  • Responsible for job progress to schedules, reporting of status and removal of bottlenecks
  • Coordinates with Program Management and Service Management to determine priorities and sets priorities based on available resources, schedule needs and customer demands
  • Monitors the entire repair process, expedites operations that delay schedules and alters schedules to meet unforeseen conditions
  • Requests Purchase Requisitions to procure required repair parts or to return equipment to subcontractors for repair; tracks performance and expedites completion
  • Interfaces with internal customers to provide status of repairs and projected delivery
  • Attends status meetings with internal customers and reports out on assigned products
  • Obtains and provides inputs to the Commercial Asset Visibility (CAV) System, if applicable to assigned products
  • All of the above tasks are performed under Supervisory guidance and direction
  • Other duties as assigned
  • High school diploma, associate's degree or equivalent from a two-year college or technical school
  • 1-3 years related experience and/or training or equivalent combination of education and experience
  • Knowledge of PC's and various software
  • Ability to interact with varying levels of management, subordinates, co-workers and customers as needed
  • Ability to review and interpret Engineering documentation, Bills of Material and Product Change Notices (PCNs) to understand how they affect changes to their assigned products
  • Medical
  • Dental
  • Vision
  • 401k
  • Flexible spending and health savings accounts
  • Accident benefits
  • Life insurance
  • Disability benefits
  • Paid vacation & holidays
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