Service Administrator

FIRE SAFETY AND PROTECTION, LLC • Freetown, MA

1d

About The Position

The
Service Administrator at Fire Safety and Protection reports to the Service & Inspection Manager and is responsible for scheduling technicians on local jobs. Service and inspection scheduling has complexities as these jobs can vary in time, location, number of technicians required, and certifications required. The best schedulers at FSP have an excellent logistical sense and strong computer and communication skills.

Requirements

• Previous experience in scheduling, dispatching, administrative work or customer service (experience in life safety industry preferred).
• Strong organizational and time-management skills.
• Excellent communication skills, both verbal and written.
• Proficient in using scheduling software, CRM systems, and Microsoft Office.
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of fire alarm, sprinkler, and Fire Extinguishers (preferred but not required).
• Problem-solving mindset with attention to detail.

Nice To Haves

• Knowledge of fire alarm, sprinkler, and Fire Extinguishers (preferred but not required).

Responsibilities

• Schedule and coordinate service calls, inspections, and repairs for fire alarm, sprinkler, and life safety systems.
• Communicate with customers to confirm service appointments and provide updates.
• Dispatch and schedule service technicians, ensuring efficient use of resources.
• Track and monitor service orders from initiation to completion.
• Maintain accurate records of service activities, customer interactions, and billing.
• Assist with customer inquiries, including troubleshooting and issue resolution.
• Support compliance by ensuring all inspections and repairs are completed on time and documented appropriately.
• Provide administrative support, including data entry, generating reports, and managing customer records.
• Assist with invoicing, purchase orders, and inventory tracking as needed.
• Coordinate with the service team to ensure parts, equipment, and materials are available for scheduled jobs.
• Handle inbound calls and emails related to service scheduling and customer inquiries.
• Collaborate with sales and management teams to improve service delivery.
• Manage inventory of spare parts and materials for service jobs.

Benefits

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave
• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans
• Supportive Culture: We value our employees and provide ongoing training.
• Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
• Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
• Client-Centered: We serve commercial property owners and facility managers with dedication and care.
• Rapid Growth: Join us as we expand and invest in new markets.
• FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. As part of this commitment, FSP offers various program sponsorships that reimburse employees for the costs of study materials and certification testing and provides tiered pay increases upon achievement of certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees