Service Administrator - Mercedes-Benz of Boerne

Group 1 Automotive•Boerne, TX

30d

About The Position

Mercedes-Benz of Boerne is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified, SERVICE ADMIN to our team! In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities

Requirements

Ability to mulittask is a must
Results-Oriented
Strong problem-solving abilities
Decision Making
Organizational skills
Time Management and understanding of workload priorization
Team oriented mindset
Interpersonal skills and Relationship Building
Flexibility
Stress Tolerance
Responsive and proactive
Accountability
Proficiency with Microsoft Office

Responsibilities

Ensure Accurate and Compliant Warranty Documentation• Review repair orders for required information, signatures, and details• Prepare, submit, and track warranty claims to ensure proper reimbursement.• Communicate with advisor and warranty regarding claim staus, approvals, or additional requirements• Minimize claim errors that lead to charge backs or loss of reimbursement• Process warranty payments
Maintain Efficient Administrative Workflow• Organize and process paperwork, supporting advisors and technician• Update booking Posting Final Charges on repair orders• Manage daily paperwork, service logs, cash balancing, schedules, and database updates.• Assist with filing, scanning and maintaining dealership documentation standards both physically and electronically.
Provide seamless customer experience in the service drive• Greet customers when in the dealership• Guide customers to appropriate advisors, departments, or waiting areas.• Phone call management• Helping cash out clients when advisors are unavailable
Monitor and Manage Accounts Payables and Receivables• Invoice Processing• Provide PO sublets for repair orders when requested by advisors• Monitor Invoices and Bills are in current standing• Reconcile vendor statements and resolve billing discrepancies• Record keeping and compliance• Support mid-month, end of month, and year end closing activities• Vendor Relations• Reconcile AR accounts regularly• Assist in internal control procedures
Generate End of Day Cash Balancing Report• Record customer payments (checks, cash, EFT)• Apply payments to correct repair orders• Monitor outstanding balances and updates• Contact customers for outstanding balances or refund