Service Administrator
Time Manufacturing Company•Graham, NC
About The Position
We are seeking a reliable Service Administrator to support daily operations at our Waco service shop. This role is the first point of contact for customers and supports service operations through communication, work order management, labor entry, and invoicing.
Requirements
- High School Diploma or GED
- 2 + years clerical administrator or customer service experience
- Strong customer service and communication skills
- Organized, detail-oriented, and dependable
- Comfortable using Microsoft Word and Excel
Nice To Haves
- Prior service or administrative experience preferred
Responsibilities
- Greet customers and answer incoming phone calls
- Communicate with customers by phone and email regarding service jobs
- Open service work orders and gather unit information (warranty, rental/demo, claims)
- Call customers for job approvals, updates, and completion
- Enter daily employee labor hours
- Assist with invoicing of service operations
- Use Microsoft Word and Excel to track labor and service jobs
Benefits
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance plans
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
