Service Administrator

Société Chartwell Master Care • Missoula, MT

233d • $22 - $24

About The Position

The Service Department Administrator works under the supervision of the Service Manager and is responsible for all service department office procedures and other tasks as assigned. Qualified applicants will possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, timeliness and initiative. The hourly pay range for this position is: $22.00 to $24.00. This is a non-exempt position and is eligible for overtime.

Requirements

• Applicant must be reliable, punctual and flexible
• Strong computer skills required
• 10-key skills required
• Exceptional customer service
• Effective verbal and written communication skills
• Must possess a strong work ethic
• Strong organizational skills and detail oriented
• Must have excellent time management skills
• Ability to handle heavy workload
• High School Diploma or equivalent
• Minimum 3 years' experience in equipment or auto industry is helpful but not required
• Mechanical knowledge or experience is helpful but not required
• Strong computer knowledge and proficient in Microsoft Office products

Responsibilities

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
• Maintain and track work orders; see the process through from open to close.
• Open work orders
• Enter work order stories and other relevant data as it relates to the service/repair
• Draft work orders for review and manager approval
• Close and invoice completed work orders
• Obtain customer PO's when required
• Mail finalized customer invoices
• File completed work orders
• Organize and submit the necessary documentation to the Warranty Department to ensure claims are filed within the designated time frame.
• Key Technician's timecards daily.
• Reconcile time on a weekly basis and submit completed report to the Payroll department bi-weekly
• Key Technician's and other service department personnel's expenses.
• Coordinate monthly shop safety and quarterly safety committee meetings.
• Attend, transcribe and distribute minutes
• Run and update weekly reports.
• Open warranty work orders
• Maintain other Service Department records.
• Annual service truck and crane inspections
• Technician safety glasses and boot reimbursements
• Technician tool inventories
• Utilize MSDSonline to manage and maintain branch's safety data sheets.
• E-binder maintenance, flash drive updates and new products
• Effectively and professionally communicate with all Modern Machinery employees, customers and vendors.
• Ability to work with limited supervision.
• Perform other job-related duties as assigned by your manager.

Benefits

• Medical, Dental, Vision, and Prescription Insurance
• 401k/Roth Retirement Savings Plan with Company Match
• Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
• Participation in Annual Incentive Plan (AIP)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Company Paid Life Insurance
• Company Paid Disability Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED