Service Administrator- Scheduling Dispatching

Allied Fire Protection•Pearland, TX

About The Position

A Fire Sprinkler Dispatcher role supports with coordinating and dispatching Field Technicians that service fire sprinkler systems with scheduled services and maintenance. This includes managing incoming calls, scheduling appointments, and ensuring efficient dispatch of technicians to customer sites. They also handle various administrative tasks and provide customer & team support.

Requirements

High School diploma or GED is required
Excellent written and verbal skills for internal and external communications
Ability to multitask between urgent requests, high priority work, and daily initiatives
Detail-oriented with excellent organization skills
Proficient in working with Microsoft Office Products, including Word and Excel
Must have valid state driver's license and good driving record
Ability to work under pressure, manage emergency calls professionally

Nice To Haves

Construction experience is a plus
Administrative experience is preferred
Service Trade, Sales Force software experience preferred

Responsibilities

Receiving and managing calls
Handling a high volume of incoming calls, including emergency and non-emergency requests, and emails.
Scheduling and dispatching
Preparing and sending work assignments to field technicians, optimizing scheduling for efficiency, and minimizing travel time.
Communicating with technicians, sales, and customers
Communicating with technicians about work orders and providing customer and sales support as needed.
Maintaining records
Keeping detailed records of service calls, work orders, and technician schedules.
Performing administrative tasks
Handling administrative tasks like typing, record-keeping, and note-taking.
Triage and problem-solving
Performing triage on incoming calls, identifying issues, and escalating them as necessary.
Return Trip Scheduling
Provide communication to the superintendent, customer, and sales team when processing and assisting with tracking material for jobs needing to be scheduled.