Service Administrator - Scheduling, Dispatch & FieldPulse Mgmt

Evolved Lighting & Energy • Columbus, OH

1d • $20 - $25 • Onsite

About The Position

The Service Administrator is the backbone of our Service Team. This role manages service scheduling and dispatch, maintains accurate job records in our field service software, and supports billing and documentation workflows. This role is focused on supporting the Service Team today, with the opportunity for responsibilities to evolve over time as the company grows. We’re looking for someone who is adaptable and open to learning new skills as needs change.

Requirements

• Highly organized and detail-oriented
• Calm under pressure and able to juggle multiple priorities
• Comfortable enforcing documentation and process standards
• A clear communicator who works well with both field and office teams
• Reliable, responsive, and proactive
• 2+ years of experience in dispatching, scheduling, or service coordination
• Strong communication and organizational skills
• Proficiency in Google Workspace or Microsoft Office tools
• Valid driver’s license and reliable transportation
• Non-smoker (smoke-free work environment)

Nice To Haves

• Experience in electrical, HVAC, or field service environments preferred
• Experience with field service or CRM software (FieldPulse preferred)

Responsibilities

• Schedule and dispatch service technicians daily
• Maintain accurate customer and work order data in FieldPulse
• Communicate with customers and vendors regarding scheduling and updates
• Ensure work orders include required documentation (notes, photos, parts, time)
• Support invoice preparation and job closeout
• Assist with project schedule, data entry and Service administrative needs

Benefits

• 2 weeks Paid Time Off (PTO)
• 9 Paid Holidays
• Health Dental & Vision Insurance
• Simple IRA with up to 3% company match
• Eligible for mid-year and year-end performance bonuses
• Eligible for company profit sharing after one year of service
• Long-term growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed