Service Administrative Parts Associate - Level IV
About The Position
We are looking for a talented Service Administrator to join our sales and service department in Charleston, SC. In this role, you will make an impact in the following ways: - Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. - Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. - Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. - Review work orders to ensure accuracy for invoicing and warranty. - Complete required training on a timely basis. - Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. To be successful in this role you will need the following: Anticipates to the needs of senior management and manages his/her schedules. Arranges and coordinates travel arrangements including expense reports and visa/passport requirements. Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases. Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public. Maintains the security and confidentiality of management' records and files. Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets. Reports required information on a regular basis as assigned (e.g. monthly). Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes. Act as formal resource for colleagues with less experience. Completes other activities for senior management upon request and/or as required.
Responsibilities
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
- Anticipates to the needs of senior management and manages his/her schedules.
- Arranges and coordinates travel arrangements including expense reports and visa/passport requirements.
- Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases.
- Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public.
- Maintains the security and confidentiality of management' records and files.
- Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets.
- Reports required information on a regular basis as assigned (e.g. monthly).
- Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes.
- Act as formal resource for colleagues with less experience.
- Completes other activities for senior management upon request and/or as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
