Service Administrative Coordinator (Hybrid)
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About The Position
Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network. As a Service Administrative Coordinator you will coordinate field service resources to deliver exceptional service to all Belimed customers in your assigned zone(s). You will play an integral role in the service organization's conversion to an active dispatch strategy and developing the processes to support this function. You will play a key role in assisting field service with part identification, part order processing and maintenance of technicians' stock. You will also provide an audit of completed work orders as well as maintain the service database by entering and updating customer accounts and equipment information. While typical work hours will be Monday-Friday, 8:00am-5:00pm Central, you will partner with other Service Administrative Coordinators to share the responsibility for rotation of on-call coverage. This includes a periodic one week on-call schedule of nights, weekend, and holiday hours. Additionally you will have the opportunity to travel occasionally (1-2 times per year) to our US headquarters for training and team development.
