Service Administration Specialist

Tecomet, Inc. • Manchester, NH

97d

About The Position

The Service Administration Specialist is responsible for supporting customers and internal parties in managing the order entry and fulfillment processes. They work closely with various departments, including Service Account Management, Sales, Planning, and Plant Management, to ensure successful delivery of customer orders.

Requirements

• High School diploma or general education degree (GED) required
• At least 5 years related experience in customer service

Nice To Haves

• Customer service in manufacturing environment preferred
• Bachelor’s degree (B.A. or B.S.) from a four-year college or university
• ERP experience with Epicore
• CRM system working knowledge

Responsibilities

• Manage contract review process with Service Account Management and Sales
• Support or manage quoting process for new and re-quotes
• Enter orders into appropriate ERP system(s)
• Work with Engineering/Materials Management for order fulfillment
• Research late deliveries and other related questions
• Coordinate with vendors and sub-vendors for order status and expedite activities
• Coordinate Supplier Change Requests internally and with customers
• Manage RMA process, including tracking returns and issuing credits with Accounting
• Generate customer order acknowledgements and other order-related communications
• Generate customer-facing reports and correspondence
• Access and update customer portal(s) with appropriate product and order information
• Work with customers via email and telephone for order clarification and changes
• Participate in customer calls related to order fulfillment process and activities
• Support regular NPI meetings.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees