Gold Coast JCB - Service Admin
About The Position
Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to be the best service department in the area. We are looking for a Service Advisor that want to grow their careers with a company that will support them and be proud of. Seeking a Service Advisor with strong diagnostic skills who can easily communicate with customers. Come grow with us. Position Purpose Reporting to the Service Manager, the Service Administrator is responsible for assisting Gold Coast JCB Service Manager on the daily administrative operation of the service department, as the JCB authorized dealer in the territory. Position Type Full Time, Non-Exempt
Requirements
- Bilingual (English / Spanish)
- High school diploma, GED, or equivalent
- 3-plus years of experience in a service advisor role strongly preferred
- Previous customer service experience
- Equipment or vehicle Maintenance knowledge strongly preferred
- Experience in CDK Global dealership software
- Strong analytical and problem-solving skills.
- Ability to work with minimal supervision
- Detail oriented and thorough
- Proficiency with MS Office programs, especially with Excel
- Effective verbal and written communications skills.
- Ability to stand and walk with frequent lifting, guiding and/or carrying of lightweight materials and equipment.
- Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.
- Ability to walk around equipment on the lot and service shop area
- Fluently communicate by speech and hearing in person, by phone, or email in English and Spanish
Nice To Haves
- AA in a business or technical field strongly preferred
Responsibilities
- Initiates services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair Work Orders (WO), and maintaining customer rapport and records.
- Ascertains equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, checking equipment maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles, taxes, etc.
- Prepares repair Work Orders (WO) and make sure that tech have submitted detailed description of symptoms, problems, and causes discovered, as well as repairs and services required.
- Assist Service Manager to enter WO into service database system.
- Maintains customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintains equipment records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, by exploring opportunities to add value to job accomplishments.
- Process and closes service WO.
- Record payments on repairs
- Review and process invoices
- Apply warranty and credit notes
- Perform month end closing functions as required per Service Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
