Service Admin

Gregory Poole Equipment Company•Richmond, VA

26d

About The Position

This position is responsible for performing administrative duties for the Service Department. Manage customer phone calls/e-mails, organize scheduler and assign technicians to efficiently move from job to job throughout each day. Must maintain good customer relations by handling customer inquiries and concerns. Bilingual (English/Spanish) preferred.

Requirements

High School diploma.
Two years working experience in a similar administrative related position.
Must be able to work for long periods while seated.
Must have ability to clearly communicate with customers on the phone or in person.
Good customer relations and pleasant personality is a must.
Must be PC literate with an intermediate skill level in word process and data base management software.(preferably Microsoft).

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Answers telephone for service department and routes calls to appropriate personnel.
Ensures excellent customer relations by resolving telephone or direct request, issues, or concerns.
Assign jobs to technicians according to their skill and knowledge.
Reviews, updates, and closes work orders.
Maintain Work-in-Process
Keep scheduler up to date
Identify and route appropriate warranty documents to the warranty department.
Closely working with the Parts Department for ordered and received parts.
Approve technician's time entry
Submit expense reports for any purchases made on company credit card.
Types correspondence, records, completing forms, reports, etc.
Create quotes when required
Receives e-mail and distributes.
Coordinates customer inquiries and concerns.
Maintains office machines and supplies (printers, copier, etc.).
Calculates C.O.D. jobs for the field staff. Process credit card transactions.
Issues credit to customers and writes journal entries to correct customer billings.
Work closely with other service department personnel.
Promote safety to all personnel.