Irving Service - Service Admin / Lead - Full-Time

HEB•Irving, TX

9h•Onsite

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Service Admin / Lead, you'll support Managers administratively, and mentor Partners on customer service and H-E-B culture. You may provide back-up support to Store Admin staff as well. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to ensure your Customers and Partners come first? HEAD FOR BUSINESS... skills to train your team to provide first-class customer service? PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced environment?

Requirements

Minimum age 18 (mandatory)
High school diploma or equivalent (associate's degree a plus)
1+ years of experience in retail / customer service experience and / or in clerical role (preferred)
Completion of required company training
Working knowledge of H-E-B guidelines, procedures, and Benefits
Advanced customer service skills
Strong planning, organization, and time-management skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
Decision-making skills
PC skills, including use of MS Office applications and H-E-B systems
Ability to handle confidential or sensitive information
Ability to coach
Ability to build relationships
Ability to communicate with / speak effectively to customers and Partners at all levels
Ability to manage multiple priorities and shift focus between tasks; adaptability
Function in a fast-paced, retail, office environment while performing detailed and precise tasks
Sit or stand for extended periods
Work rotating shifts

Nice To Haves

experience in H-E-B Stores or in an administrative / clerical role
associate's degree

Responsibilities

May serve as backup to department manager; may help prepare work schedules
Provides work direction and training to other Partners
Directly supervises employees in the department
Performs all duties of Service Lead
Performs WGO walk to set up department in absence of Department Manager; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
Handles confidential or sensitive information
Pro-actively seeks out opportunities to support / serve department Managers and Partners
Monitors / corrects payroll system warnings; performs daily edits; prepares time and attendance documents; communicates time issues / requests to management
Pulls / preps financial and operations reports (e.g., Shrink links, RTO, IPMs)
Supports department recruiting; reviews / communicates staffing needs; requests / monitors job postings and background checks; schedules interviews; schedules and assists with onboarding
Supports department scheduling; keys in / edits schedules and changes; may write schedules in Manager's absence
Coordinates department coverage, including Checkers, Business Center, and Bookkeeping
Maintains department communications / bulletin boards
Coordinates Partner events, department meetings, training sessions, and special projects / activities
Monitors department's supply inventory
May order / distribute uniforms
Supports / prepares Department Manager with documentation forms, scheduling, process deadlines
Directs, trains Partners on policies / procedures
Mentors Partners on customer service, and H-E-B culture and career opportunities
May support department training program, which includes training exceptions / queries tracking, scheduling, policy and procedure change training, onboarding, and training-related communications
Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc.