Service Activation & Provisioning Engineer

Cognizant Technology Solutions-posted 7 months ago
$115,000 - $1,150,000/Yr
Denver, CO
Professional, Scientific, and Technical Services
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We are seeking a highly skilled Service Activation & Provisioning Engineer to support the provisioning and activation of devices within the cable industry, including cable modems, set-top boxes (STB), IP streaming devices, voice activation equipment, ATA, ONU, SONU, and MTA. The ideal candidate will have hands-on experience with provisioning tools and deep expertise in activation workflows within the telecom and broadband space.

  • Support the provisioning and setup of cable modems, STBs, Wi-Fi routers, IP streaming devices, and voice equipment.
  • Draft test strategies and plans, ensuring test cases are uploaded to Octane with traceability established.
  • Troubleshoot issues during test execution, perform defect triage, and collaborate with development teams to resolve activation failures.
  • Work closely with Dev, QA, BA, and Architect teams, facilitating collaboration between onshore and offshore teams.
  • Participate in daily stand-up and weekly project meetings, ensuring timely progress updates and alignment with project goals.
  • Validate and review test strategy/plans from offshore teams, incorporating feedback from QA leads and project managers.
  • Publish daily test execution reports, capturing critical test metrics and defect analysis.
  • Strong understanding of modem/STB activation flow and cable domain provisioning methodologies.
  • Hands-on experience with IP streaming devices, voice activation, and broadband network configuration.
  • Knowledge of Agile/Scrum development frameworks.
  • Experience with large-scale device provisioning projects within a cable or telecom environment.
  • Strong analytical, problem-solving, and debugging skills.
  • Excellent communication and stakeholder management skills.
  • Ability to coordinate with offshore teams effectively.
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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