Service Account Manager, MW & SE
About The Position
This position is to provide sales coverage for the Midwest Southeast USA region (Indiana, Ohio, Kentucky, Michigan, Wisconsin). The Service Account Manager (SAM) will be responsible for selling the products for the Paper Service Divisions. The role involves building new and long-term relationships with customers, continually improving account growth by understanding client objectives, driving client retention and satisfaction, and serving as a liaison between clients and internal teams. The SAM will also maintain organized territory records in the Company’s CRM system, manage territory forecasts, budgets, and cost controls, and represent all assigned product lines during mill visits. Additionally, the SAM will develop and adhere to processes and workflows related to account success and provide input on new processes.
Requirements
- B.S. degree in Engineering or 5 years’ experience in Pulp and Paper
- Exceptional communication skills (verbal and written) and interpersonal skills
- Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required
- Willingness to travel- 80% of time will be spent in the field
- Demonstrated ability to prioritize when multiple tasks require attention
- Legal status to work in the US is required
Nice To Haves
- Sales experience and established relationships with the customers in the region is preferred
Responsibilities
- Be the primary point of contact to build new and long-term relationships with customers
- Continually look for ways to improve account growth through clear understanding of clients' objectives and goals
- Ability to drive client retention and satisfaction throughout the territory
- Serve as a liaison between the client and internal teams
- Maintain organized and detailed territory records in the Company’s CRM system
- Represents all product lines assigned on each mill visit
- Responsible for the territory forecasts, budgets and cost controls
- Develop and adhere to processes and workflows, as it relates to account success
- Provide input on new processes and workflows as needed and assist with implementing these processes
- Performs other duties and responsibilities as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
