Service Account Manager - Travel Risk Management

Everbridge

106d • $84,000 - $120,000

About The Position

We are seeking a dedicated and experienced Service Account Manager with a focus on Travel Risk Management (TRM) to join our team at Everbridge. The successful candidate will play a crucial role in ensuring our customers effectively utilize Everbridge’s Travel Protector and Critical Event Management (CEM) software to enhance their travel risk management strategies.

Requirements

• Proven experience in travel risk management or a related field.
• Proficiency in using travel risk management software and tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to build and maintain relationships.
• Strong analytical and problem-solving skills.
• Experience in conducting training sessions and providing technical support.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Relevant certifications in travel risk management or emergency management.
• Familiarity with the latest trends and developments in travel risk management and critical event management.

Responsibilities

• Engage with customers to understand their travel risk management needs and ensure they are leveraging Everbridge’s solutions effectively.
• Provide expert guidance on travel risk management best practices and how to integrate these into the use of Everbridge’s software.
• Assist customers in the setup, configuration, and optimization of Everbridge’s Travel Protector and CEM software.
• Conduct training sessions and provide ongoing support to customers to ensure they are proficient in using the software.
• Gather customer feedback and work with the product development team to enhance software features and functionality.
• Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
• Support customers during critical events by providing timely and effective solutions using Everbridge’s software.

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• 401(k) plan and match
• Paid time off
• Fitness reimbursements

What This Job Offers

• Number of Employees: 1,001-5,000 employees