Service Account Coordinator - HVAC

Lennox International • Fort Lauderdale, FL

6d • $35,000 - $42,000

About The Position

This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries. While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details.
• Requires limited knowledge of the organization, products, and/or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

Nice To Haves

• A bachelor's degree or equivalent is preferred.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure completeness in a prompt manner.
• Check pricing and verify availability.
• Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
• Use a computerized system for tracking, information gathering and/or troubleshooting.
• Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees