Service Account Coordinator

TDIndustries • Houston, TX

92d

About The Position

Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Requirements

• A High School Diploma or GED.
• 2+ years of customer service experience.
• Strong phone contact handling skills and active listening.

Responsibilities

• Delivers exceptional customer service by promptly addressing administrative needs, resolving issues, and exceeding expectations.
• Ensures effective communication to meet both immediate and long-term customer requirements.
• Proactively engages with customers through calls and visits to foster relationships and drive additional revenue for the company.
• Cross-sells our services to existing customers in order to meet their needs through comprehensive lifecycle facilities solutions.
• Interprets and processes work orders, reviews invoices and correspondence.
• Ensures any billable item is approved and directed to the correct customer.
• Gathers data/costs for generating proposals and enters that information into CRM to create quoted estimates.
• Manages customer portals with needed data.
• Continuously reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED