Server

Sage Hospitality • Denver, CO

1d • Onsite

About The Position

Mercantile, Chef Alex Seidel’s dining room and marketplace, offers an approachable and transparent dining experience, bridging the gap between farmer and consumer. The team connects farmers, shepherds, chefs, and servers to showcase farm-to-table dishes. The role involves delivering delectable experiences paired with thoughtful and caring service.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.
• Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluent in oral and written English.
• Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Moderate hearing to hear customers, supervisors, and communicate with other staff.
• Excellent vision to see that product is prepared appropriately.
• Moderate comprehension and literacy to read use records and all special requests.
• Ability to perform multiple tasks at one time, follow verbal and written instruction, and communicate both verbally and in writing.
• Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Eligible to participate in server tip pool
• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED