Server

STATE OF PLAY•Cincinnati, OH

47d•Onsite

About The Position

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown. Servers are responsible for delivering to each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. They ensure accurate orders of food and beverage are received and delivered properly while being readily available. Servers provide a practical role of ensuring our guests have an excellent time and want for nothing is a vital aspect of our service performance. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart. At State of Play, our mission is to create moments of joy and connection through the power of play.

Requirements

Current food handlers and alcohol certification maintained through employment
Minimum of 2 years’ experience preferably within a high-volume environment
Available to work various shift times and days, including weekends and holidays
Able to stand and/ or walk for long periods of time
Ability to lift over 50+ lbs. if necessary
Authorized to legally work in the US

Responsibilities

Listen to the Customer
Deliver exceptional service by understanding guests’ preferences and responding promptly to their needs, leveraging full knowledge of menus, packages and alcohol policies.
Build rapport with guests through excellent communication skills and a welcoming attitude.
Be Respectful of Company Resources
Use the till system responsibly, ensuring accurate transactions and minimizing errors.
Adhere to pre-order processes to reduce waste and streamline operations.
Show Urgency
Execute opening and closing procedures efficiently, ensuring all sections are prepared for service and cleared at the end of the day.
Proactively anticipate guest needs and act quickly to ensure a smooth and enjoyable experience.
Create Positive Energy
Foster a welcoming and enjoyable atmosphere for both guests and colleagues by maintaining a positive attitude during service.
Train new servers to uphold company standards and contribute to a collaborative, high-performing team.
Must be able to pass exams with a 90% or better in each of the following categories:
Food and Beverage
All issued training testing throughout employment