Sports Bar - Server

Casino and•Rock Island, IL

About The Position

About Bally’s: Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain! A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! Duties and Responsibilities: Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members. Ensures department adheres to all regulatory, departmental and company policies and procedures. Maintain the highest standard of professionalism when interacting with guests and co-workers. Have complete product knowledge, be able to describe all menu items, have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge and able to garnish all beverages. Make specific suggestions and recommendations to increase guest check average. Responsibilities include taking orders from guests in a timely manner and correctly according to order given. Using the guests name when possible. Responsibilities include keeping work areas clean and organized. Use daily maintenance of all bar equipment. Responsibilities may include receiving funds. Responsibilities include maintaining par levels related to inventory ordering and restocking as needed. Knowledge of all promotions and events. Ability to professionally handle situations that may arise due to intoxicated guests All other duties as assigned.

Requirements

Excellent customer service skills
Must be able to successfully complete TIPS trained and receive a Basset Card
High School graduate or equivalent
Read, write, speak, and understand English
Able to work flexible shifts
Knowledge of all bar equipment usage, Alcohol Beverage Control regulations, and gaming laws
Pass a company background investigation
Must be 21 years of age
Physically mobile with reasonable accommodations
Respond to visual and aural cues

Responsibilities

Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Maintain the highest standard of professionalism when interacting with guests and co-workers.
Have complete product knowledge, be able to describe all menu items, have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge and able to garnish all beverages.
Make specific suggestions and recommendations to increase guest check average.
Responsibilities include taking orders from guests in a timely manner and correctly according to order given.
Using the guests name when possible.
Responsibilities include keeping work areas clean and organized.
Use daily maintenance of all bar equipment.
Responsibilities may include receiving funds.
Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
Knowledge of all promotions and events.
Ability to professionally handle situations that may arise due to intoxicated guests
All other duties as assigned.