SERVER

HOMEWOOD-FLOSSMOOR PARK DISTRICT•Flossmoor, IL

9d•$9 - $9•Onsite

About The Position

Under the direct supervision of the Food and Beverage Manager, the Server provides friendly, attentive and timely service to create an exceptional dining experience for all guests. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.

Requirements

Handle money and operate a point-of-sale system.
Follow directions and ask for clarification if needed.
Work in a fast paced restaurant environment.
Must be 21 years of age.
Holds current Beverage Alcohol and Servers Education and Training (BASSET) course certification.
1-2 years of experience dealing with the public.
STANDING: Extended periods of time, up to 7 hours
SITTING: Occasionally
WALKING: Extended periods of time
LIFTING: Must be able to lift trays of food frequently weighing up to 25 pounds
STOOPING: Frequently
REACHING: Frequently
CLIMBING: Occasionally
VERBAL: Communicate one on one and in a group setting
VISION: Yes, to complete job tasks
Ability to use tact and diplomacy in dealing with public.
Ability to maintain a positive energetic attitude;
Ability to work well with others.

Responsibilities

Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
Maintain a guest focus while performing duties.
Arrive on time for scheduled shift.
Assume 100% responsibility for quality guest experience.
Welcome and greet guests within one minute.
Make guests feel special, see to guest needs.
Inform guests of specials and menu changes.
Make specific beverage, appetizer, entrée, and dessert recommendations that our guests will enjoy.
Answer questions about food, beverages and other restaurant functions and services.
Take food and beverage orders and enter orders in our point-of-sale system.
Deliver food and beverages from kitchen and bar to guests in a timely matter.
Pre-bus tables between each course.
Perform side work during each shift as required by service station assignment.
Complete opening and closing checklists.
Maintain clean and stocked service and dining areas.
Monitor and observe guests dining experience.
Ensure guests are satisfied with the food and service.
Respond promptly and courteously to any requests.
Provide proactive beverage refills.
Prepare final bill, present check to guest, accept payment and process through the POS system.
Return change to the guest quickly.
Be ready and willing to assist fellow servers before they ask.
Thank guests for their visit and invite them to return.
Attend all scheduled employee meetings and bring suggestions for improvement.
Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
Adheres to all policies and procedures outlined in the Safety Manual.
Other related job duties as assigned

Benefits

Discounted individual fitness membership at Racquet Fitness Center
Discounted golf fees and driving range tokens at Coyote Run
Individual admission to open skate at H-F Ice Arena
Individual Lions pool pass
20% off (1) facility rental/year
20% off birthday party package for child(ren)
20% off program fees
Irons Oaks ropes course & climbing tower
Individual ski rental at Irons Oaks (cross-country skiing)
457 Retirement Plan
Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
Paid CPR/AED training and certification.
Additional benefits for facility employees only.
Paid Leave Time Off