Server

Innovative Dining Group•Palo Alto, CA

32d

About The Position

Join the Sushi Roku Team – Now Hiring Servers! Are you ready to be part of something truly exciting? Sushi Roku Palo Alto is looking for enthusiastic, hard-working Servers to join our dynamic team! Sushi Roku is revolutionizing the Japanese dining experience. As part of the renowned Innovative Dining Group, which includes hot spots like BOA Steakhouse and Katana, Sushi Roku blends inventive sushi creations, bold fusion dishes, a lively atmosphere, and an expertly crafted cocktail menu. We’ve quickly become the go-to destination for food lovers, trendsetters, and tastemakers from LA, Orange County, Las Vegas, Austin, and beyond. If you're passionate about hospitality and want to be part of a high-energy team in one of Southern California’s most sought-after dining spots, we want you on board! What You’ll Do: A Server provides a unique dining experience for our guests by delivering outstanding customer service and a superior guest experience. Responsibilities include attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders. A Server ensures the timely delivery of food and beverages by checking on their tables periodically throughout the service time and are expected to have basic cooking knowledge.

Requirements

2 years previous server experience in a high-end, high-volume restaurant
Proficient in with restaurant POS systems
Possess a strong familiarity with food service regulations and proper food handling procedures
Ability to multi-task and work efficiently under pressure
Strong communication skills, both with guests and teammates
A positive, upbeat attitude with a strong work ethic
Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
Ability to work standing for long periods, lift up to 50 lbs, and manage a physically demanding role
Must be 21 years or older

Responsibilities

Have an extensive knowledge of our restaurant’s food offerings and beverage program
Inform guests of menu changes and daily specials and answer questions regarding food and beverages
Ensure all orders are filled accurately and deliver food and beverages from kitchen to guests in a timely manner
Provide attentive service to diners, check their needs throughout their dining experience and promptly address any customer service issue referring to management if necessary
Prepare final bill, present the check to guest, accept payment, process credit card and make changes (if needed)
Perform station opening/closing and side work duties for each shift
Assist bussers with clearing and resetting tables and maintain cleanliness in all service areas
Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye”
Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
Embody and deliver on exceptional service and hospitality