Server
About The Position
Description · Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed. · Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation. · Memorize menu selections and wines including being familiar with daily specials and basic ingredients. · Use proper verbiage and etiquette including serving ladies first · Write order on check or memorize order. · Relay order to kitchen and service bar utilizing point of sale system · Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout. · Total bill and accept payment or refer guest to cashier. · Ladle soup, portion pies and desserts, and brew coffee. · Clear and reset counters or table at conclusion of each course. · Assist in cleaning and wiping down of service areas and prep areas · Notify a manager immediately of any guest complaints. · Use proper etiquette guidelines for seating guests. · Ask department telephone using proper telephone etiquette · Practice and observe all safety rules and procedures. · Assist all service personnel in any duties as requested. · Maintain and follow all cash handling procedures. Ability to accurately use various office software.
Requirements
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
Responsibilities
- Greet guests
- Seat guests
- Present menu
- Answer questions
- Make suggestions regarding food, service, wines, and food preparation
- Memorize menu selections and wines
- Use proper verbiage and etiquette
- Write or memorize orders
- Relay order to kitchen and service bar
- Observe guests to fulfill requests
- Total bill and accept payment
- Ladle soup, portion pies and desserts, and brew coffee
- Clear and reset counters or tables
- Assist in cleaning service and prep areas
- Notify manager of guest complaints
- Use proper etiquette guidelines for seating guests
- Ask department telephone using proper telephone etiquette
- Practice and observe all safety rules and procedures
- Assist all service personnel in any duties as requested
- Maintain and follow all cash handling procedures
- Accurately use various office software
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
