Masselows Server

Kalispel Tribe Careers•Airway Heights, WA

3d•Onsite

About The Position

The Server position in Masselow’s Steakhouse delivers an exceptional fine-dining experience by providing attentive, knowledgeable, and personalized service to every guest. This role is responsible for creating a welcoming atmosphere, guiding guests through menu selections, and ensuring seamless coordination between the dining room and kitchen to maintain the highest standards of Northern Quest Resort & Casino's standards of hospitality.

Requirements

Must possess excellent customer relations and customer service skills.
Ability to handle cash and give proper change.
Skill in identifying and resolving problems under pressure conditions.
Ability to learn and operate the POS system.
Ability to obtain and maintain a Kalispel Tribal Work Permit.
Washington State Food Handler Permit - must obtain within 14 days of start date.
Hepatitis A vaccination.
Mandatory Alcohol Server Training (MAST) certification. - must obtain within 60 days of start date.
Available and willing to work nights, weekends and holidays as required.
Requires the ability to lift and/or move objects weighing up to 65 pounds.
Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Constantly requires walking or moving about to accomplish tasks.
Occasionally requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Constantly requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
High school diploma or general education degree (GED) preferred.
One to three months related experience and/or training helpful; or equivalent combination of education and experience.

Nice To Haves

Experience working as a waiter/waitress preferred.

Responsibilities

Use the Point-of-Sale (POS) system as trained.
Greet guests in a Kalispel friendly manner –smiling and with an upbeat attitude.
Explain any specials in detail and mention what items appear most appealing that day.
Take their beverage and deliver while they are reviewing their menu choices.
Take food orders in the proper sequence (by seat number)
Clear all dishes & glassware from their table (politely asking if they are finished)
Present the guest check explaining the process.
Collect payment from the guest and provide change when necessary.
Provide constant, attentive and friendly service to all guests.
Educate the guests about the daily specials and answer any questions they may have.
Be knowledgeable about wine and be prepared to answer guest questions about wine pairing.
Communicate with your supervisor to resolve any guest questions in a timely manner.
Keep payments orderly and neat throughout your shift.
Sell beverages and alcohol beverages, plus refill beverages.
Maintain assigned sections and workstations.
Assist other servers with all of the above to ensure total Teamwork.
Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed.
Maintain a clean and stocked server station.
Correctly perform all necessary paper and bookwork at shifts end.
Relay any complaints, problems or positive remarks to shift supervisor.
Maintains confidential daily record keeping of tips.
Attend all training meetings.
Assist in other projects, as directed.
May be required to be a panelist for the Internal Review board Hearings.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.