Server

The Polo Club of Boca Raton•Boca Raton, FL

10d

About The Position

Responsible for guiding the club’s members and their guests through a memorable dining experience by attending, anticipating, and exceeding their expectations. While working as part of a team in a fast-paced, member-oriented environment, a Server must be knowledgeable, approachable, efficient, energetic, thoughtful and detailed. This position is responsible for demonstrating genuine hospitality by welcoming, creating rapport and delivering a consistent exceptional dining experience.

Requirements

Must have excellent customer service and interpersonal skills.
Serving experience required.
Must be knowledgeable of all food items on the menu, their descriptions and ingredients.
Must be knowledgeable of wine and liquor offerings.
Ability to verbally communicate well in English and in writing.
Ability to understand and carry out verbal and written instructions in English.
Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
Must be able to multi-task and work in a fast-paced environment.
High school diploma or general education degree (GED); one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information one-on-one to members and guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, percentages and rate.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should be proficient with point-of-sale (POS) electronic ordering system.
Serve Safe Food Handler certificate.

Nice To Haves

Previous club experience preferred.

Responsibilities

Smiles and greets members by their names whenever possible; makes self-introduction and ensures proper table setup.
Informs members/guests of daily specials, takes orders for food and drinks and inputs into point-of-sale (POS) system.
Gauges timing of food delivery to ensure members orders are prepared correctly and appropriate food temperatures are met without rushing or causing undue delays.
Checks tables frequently to determine if diners have any needs or requests including drink refills, additional bread, butter, desserts, coffee, etc.
Maintains tables in a neat and orderly manner and cleans as necessary.
Opens and closes side work to ensure that everything is prepared for efficient service.
Assists other Servers to ensure that all diners have an excellent dining experience.
Checks card information supplied by Hostess and opens check under appropriate member number.
Requests members’ number and presents check for signature as necessary.
Responsible for all member checks and charges with his/her section.
Thanks members and guests as they exit and invites them to return again.
Communicates with members, co-workers, management and the general public in a courteous and professional manner.
Conforms with and abides by all regulations, policies, work procedures and instructions.
Exhibits and maintains a professional demeanor and grooming standards to reflect a positive image of The Polo Club.
Performs other duties as assigned by the Dining Room Manager and Assistant Dining Room Manager.