Server

Pyramid Global Hospitality•Phoenix, AZ

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, customer-focused Restaurant Server for the iconic Arizona Biltmore, a LXR Hotel & Resort by Hilton located in Phoenix. The Arizona Biltmore is a luxurious 39-acre property featuring over 700 rooms, extensive banquet space, 9 food and beverage outlets, a luxury spa, and 7 pools. As a Server, you will be the face of the restaurant, responsible for ensuring an exceptional customer experience from arrival to departure. This includes preparing the restaurant, greeting guests, presenting menus, accurately taking and serving food and beverage orders, and collaborating with kitchen and bar staff. The role requires an engaging attitude, quick thinking, and a passion for creating memorable experiences. Pyramid Global Hospitality is committed to a "People First" culture, fostering diversity, growth, development, and wellbeing in a supportive and inclusive work environment across its over 230 properties worldwide.

Requirements

An engaging and welcoming personality
Descriptive and can sale
2-4 years of food service experience
Knowledge of wine, beer, cocktails, and spirits
Ability to work under pressure in a fast-paced environment
A passion for creating an exceptional experience for all guests
Excellent communication skills

Responsibilities

Prepare the restaurant pre-shift for the service ahead
Greet guests as they arrive or move about the restaurant
Guide guests on their culinary journey through descriptive selling of the menu
Be accurate in your order taking, confirming all special requests
Be the master of the menu, understanding the details to enhance the conversation
Work collaboratively with other restaurant servers and kitchen/bar staff
Assist guests who have concerns to guide them to a resolution that leaves them happy
Finalize the experience through timely and accurate bill presentation