Rock and Brews Casino- Server

Ponca City Development Authority•Braman, OK

1d•Onsite

About The Position

We are seeking a friendly, energetic, and service-oriented Restaurant Server to join our Food & Beverage team in our high-paced casino environment. As a server, you will play a critical role in providing outstanding guest service, ensuring an exceptional dining experience, and upholding the standards and image of Rock and Brews Casino.

Requirements

High school diploma or equivalent preferred.
Minimum 1 year of experience as a server in a fast-paced restaurant or casino environment.
Knowledge of food and beverage service standards.
Strong communication and interpersonal skills.
Ability to stand and walk for long periods and lift up to 25 lbs.
Excellent multitasking and organizational abilities.
Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Greet guests promptly and professionally with a friendly attitude.
Take accurate food and beverage orders and relay them to kitchen and bar staff.
Serve food and drinks in a timely manner, ensuring quality and presentation standards are met.
Monitor guest satisfaction and anticipate needs throughout the dining experience.
Handle guest complaints with professionalism, escalating issues to management when needed.
Process guest checks and payments efficiently using the POS system.
Maintain cleanliness and organization of assigned station, dining area, and service areas.
Adhere to all casino and restaurant policies, procedures, and regulatory health and safety standards.
Collaborate with kitchen and bar staff to ensure smooth service flow.
Stay informed about menu items, promotions, and events within the casino.
Assist with opening, closing, and shift transition duties as required.