Server

Journal Hotels • Los Angeles, CA

9h

About The Position

Tropicana is seeking an energetic and service-driven Server to join our Food & Beverage team. The primary role of the Server is to effectively deliver food and beverage selections while creating a positive, engaging, and memorable guest experience. This position requires professionalism, attention to detail, and a strong sense of style and service.

As a Server, you will provide friendly, efficient, and attentive service to guests while accurately recording and entering food and beverage orders into the MICROS/POS system. You will maintain thorough knowledge of all menus, brand selections, pricing, garnishes, and unique ingredients, and communicate effectively with the kitchen regarding wait times, daily specials, availability, and special guest needs such as allergies or dietary restrictions.

You will maximize sales through suggestive selling techniques, manage cash banks and payments according to hotel policies, and ensure room charges are validated and processed correctly. Additional responsibilities include maintaining cleanliness of service areas, completing opening and closing side work, following cash-handling procedures, checking guest identification, and taking reasonable steps to prevent over-service of alcohol.

We are looking for a team-oriented individual who demonstrates sound judgment, strong organizational skills, and the ability to prioritize tasks in a fast-paced environment. The ideal candidate communicates effectively, supports team goals, and consistently follows all policies, safety, and security procedures.

You should be adaptable, detail-oriented, and capable of meeting deadlines while managing frequent changes and unexpected situations. A professional demeanor is required at all times, with the understanding that all actions and communications are visible to guests.

The Hollywood Roosevelt offers a dynamic hospitality environment where teamwork, guest satisfaction, and professionalism are valued. Joining our team means being part of a workplace that supports collaboration, growth, and delivering high-quality service experiences to every guest.

If you take pride in great service and thrive in a fast-paced setting, this is the place for you.

Requirements

• Team-oriented
• Sound judgment
• Strong organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Effective communication
• Support team goals
• Consistently follows all policies, safety, and security procedures
• Adaptable
• Detail-oriented
• Capable of meeting deadlines while managing frequent changes and unexpected situations
• Professional demeanor

Responsibilities

• Effectively deliver food and beverage selections
• Create a positive, engaging, and memorable guest experience
• Provide friendly, efficient, and attentive service to guests
• Accurately record and enter food and beverage orders into the MICROS/POS system
• Maintain thorough knowledge of all menus, brand selections, pricing, garnishes, and unique ingredients
• Communicate effectively with the kitchen regarding wait times, daily specials, availability, and special guest needs such as allergies or dietary restrictions
• Maximize sales through suggestive selling techniques
• Manage cash banks and payments according to hotel policies
• Ensure room charges are validated and processed correctly
• Maintain cleanliness of service areas
• Complete opening and closing side work
• Follow cash-handling procedures
• Check guest identification
• Take reasonable steps to prevent over-service of alcohol

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed