Servers experience necessary

Ditka's Restaurant Group•Pittsburgh, PA

8h•$150 - $300

About The Position

Job Summary Working within a designated station, manages each assigned guest’s dining experience from the time they are seated until they depart. Through his/her attitude, attentiveness and demeanor, the server ensures that each and every guest’s experience is pleasant with their expectations being met or exceeded. In a server-banking situation, this position must ensure the proper handling of company funds in accordance with established policy and procedures, and complies with all federal, state, local and Company requirements with respect to safe, lawful alcohol beverage service. Key Performance Elements/Essential Functions Warmly greets guests after seating, within the established company standard. Having a thorough understanding of Steps of Service, serve guests per established standards. Working in a team environment, assist other servers/team members as needed Must be able to participate in team service Has a thorough understand of food and drink offerings, including specials, limited time offerings, promotions and any other food related offerings of the company., Suggestive selling is an important part of this position. To accomplish this you must be able to answer relevant questions to assist guests in their selections. Must follow all company procedures relative to guest age verification for alcohol sales. Is the final ‘check’, ensuring all food and beverages prepared are correct and meet company quality and presentation standards – If there are any deviations from the standard, this position is responsible for notifying management. Follows all established Company cash handling procedures. Completes any pre-shift, ‘running’ shift, and post shift set-up, prep, cleaning and stocking as outlined, and in accordance with established company standards. Alerts management immediately if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others. Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs and all information provided by the company for reference. Guest complaint resolution expert. Any issue causing further issues must be brought to the attention of the manager on duty. Acknowledge guests as they leave and invite them to come back to the restaurant. Assists in the ongoing cleanliness and maintenance of all dining/service areas – reports any deficiencies to management. Ensures a harassment free environment through proper personal conduct. Upholds safety and security standards at all times. Completes assigned daily/weekly cleaning projects Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Complete other job duties as assigned by the Manager.

Requirements

Required Minimum 2 years experience working as a food server in a full service restaurant concept or to have worked in the full service restaurant business in any capacity
Food Safety and BASSET Certification
Ability to demonstrate an ability to focus on the needs of a guest

Nice To Haves

Ability to use POS systems preferred
A leadership role of any sort in the restaurant industry preferred

Responsibilities

Manages each assigned guest’s dining experience from the time they are seated until they depart.
Ensures that each and every guest’s experience is pleasant with their expectations being met or exceeded.
Ensure the proper handling of company funds in accordance with established policy and procedures
Complies with all federal, state, local and Company requirements with respect to safe, lawful alcohol beverage service.
Warmly greets guests after seating, within the established company standard.
Having a thorough understanding of Steps of Service, serve guests per established standards.
Working in a team environment, assist other servers/team members as needed
Must be able to participate in team service
Has a thorough understand of food and drink offerings, including specials, limited time offerings, promotions and any other food related offerings of the company.
Suggestive selling
Answer relevant questions to assist guests in their selections.
Must follow all company procedures relative to guest age verification for alcohol sales.
Ensuring all food and beverages prepared are correct and meet company quality and presentation standards
Follows all established Company cash handling procedures.
Completes any pre-shift, ‘running’ shift, and post shift set-up, prep, cleaning and stocking as outlined, and in accordance with established company standards.
Alerts management immediately if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others.
Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs and all information provided by the company for reference.
Guest complaint resolution expert.
Acknowledge guests as they leave and invite them to come back to the restaurant.
Assists in the ongoing cleanliness and maintenance of all dining/service areas – reports any deficiencies to management.
Ensures a harassment free environment through proper personal conduct.
Upholds safety and security standards at all times.
Completes assigned daily/weekly cleaning projects
Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Complete other job duties as assigned by the Manager.