Server IN

ANCHOR POINT MANAGEMENT GROUP•Marion, IN

5d•$2 - $7•Onsite

About The Position

The primary purpose of this position is to create a unique and personal experience for Buffalo Wild Wings Guests by effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention on Guests in the restaurant area of the restaurant. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements

Superior customer service and hospitality skills
Knowledgeable of proper sanitation, food safety, and security procedures
Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
Knowledgeable of current marketing initiatives and up-coming events to inform Guests
Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
Skill in time management and organization with excellent attention to detail
Ability to take direction and execute team and company objectives
Basic mathematical skills and the ability to handle money accurately
Basic knowledge of Point of Sale systems
Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment
Comply with all specs, quality standards, and department rules and procedures
Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience
Ability to maintain a high degree of pace and intensity for an extended period of time
Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts
WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
Maintain positive working relationships with all Team Members and managers
Work as a contributing member of a team
WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
Explain menu items and terms and provide suggestions to Guests when asked
Minimum 21 years of age
Certifications to serve alcohol as dictated by the State and BWW policy

Nice To Haves

Prior experience working as a server or in a customer service roles, ideally in a high volume full service restaurant

Responsibilities

Provide warm welcome to Guests upon arrival and engage Guests through conversation
Effectively present food and beverage options in an informative, friendly, and enthusiastic manner
Read table to provide a unique, personalized experience to Guests through personal connections and genuine interactions with the ability to remain professional
Practice safe food and bag handling and cleanliness at all times
Inform Guests of specials and/or promotions, answer questions pertaining to the food and beverage menus, and be prepared to make suggestions when asked
Enter orders into Point of Sale system for transmittal to kitchen staff and in proper sequence and appropriate charges
Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Serve food and/or beverages to appropriate Guests to ensure an exceptional dining experience
Check with Guests to ensure they are enjoying their meals and take corrective action to ensure Guest satisfaction
Address Guest concerns-inform Managers as needed
Correctly enter all orders and requests into Point of Sale system for accurate inventory and communication with Heart of House
Apply expert knowledge of specs to make recommendations for all menu items
Follow steps of service and other company standards
Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
Collect and accurately process Guest payments by handling money, making necessary changes, and processing credit card transactions
Bus tables and ensure marketing materials and menus are positioned appropriately
Perform shift change and/or opening or closing duties
Other duties as assigned by supervisor