Server - Theodosia

EOS•Kitty Hawk, NC

8h•Onsite

About The Position

Deliver elevated dining service at Theodosia by providing exceptional hospitality, detailed menu knowledge, accurate order execution, and consistent service standards aligned with EOS Hospitality and Sanderling Resort expectations. OVERVIEW: The Sanderling Resort, located in Duck, North Carolina, is the premier oceanfront destination in the Outer Banks, offering refined coastal hospitality, elevated culinary programming, and memorable guest experiences. Theodosia serves as the resort’s signature, chef-driven dining experience, celebrating regional ingredients, seasonality, and sophisticated yet welcoming service. The Server plays a critical role in delivering an exceptional guest experience. This position requires strong product knowledge, attention to detail, professionalism, and a passion for hospitality. Servers are responsible for guiding guests through the dining experience while ensuring accuracy, timing, and service excellence.

Requirements

Strong knowledge of food and beverage service standards
Strong communication and guest engagement skills
Ability to multitask and remain composed under pressure
Professional appearance and demeanor
Passion for hospitality and commitment to delivering elevated guest experiences
Successful completion of satisfactory background check
Available and willing to work flexible hours based on business needs including weekdays and weekends

Nice To Haves

Previous serving experience in a full-service restaurant preferred
Fine dining or upscale service experience preferred

Responsibilities

Greet guests warmly and professionally upon arrival to assigned tables
Present menus, explain features and specials, and answer questions regarding food preparation, ingredients, and beverage pairings
Maintain thorough knowledge of all menu items including ingredients, preparation methods, allergens, wine selections, and cocktail offerings
Take accurate food and beverage orders using the Point of Sale system
Practice suggestive selling and upselling techniques to enhance guest experience and drive average check
Coordinate with culinary and bar teams to ensure accurate timing and proper course progression
Deliver food and beverages promptly and ensure presentation meets Theodosia standards
Monitor guest satisfaction throughout the meal and respond promptly to requests
Practice proactive guest recovery for minor service issues and escalate concerns to leadership when necessary
Maintain proper table maintenance including clearing, resetting, and polishing
Ensure side work and station responsibilities are completed before, during, and after shifts
Handle guest payments accurately including cash, credit cards, and room charges
Participate in daily pre-shift meetings to review operational focuses, specials, VIP guests, and service expectations
Maintain a clean, organized, and professional work environment
Follow responsible alcohol service guidelines and verify guest age as required
Demonstrate teamwork by assisting fellow team members and supporting overall dining room efficiency
Understand and use safe work practices including Emergency Procedures, Accident Reporting, and workplace safety standards
Attend meetings and training sessions as required
Comply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conduct
Ability to remain standing and walking for up to 10 hours
Ability to move quickly and efficiently in a fast-paced dining environment
Ability to regularly lift and carry up to 30 lbs (trays, plates, beverage trays)
Ability to bend, reach, and carry multiple plates safely
Ability to visibly inspect food and beverage presentation
Ability to communicate and exchange information effectively with guests and team members
Ability to read, write, speak, and understand basic English
Ability to complete a satisfactory background check
Ability to work flexible hours based on business needs including evenings, weekends, and holidays