Server

Common House•Charlottesville, VA

33d

About The Position

Common House is a modern social club designed to foster community through shared experiences, food and beverage, culture, and connection. With locations in Richmond, Charlottesville, Chattanooga, and New Orleans, each House serves as a gathering place for members to work, dine, and engage with curated programming. Common House servers are ambassadors of the club, directing any and all resources to members and guests. They are responsible for executing food and beverage service and accepting payments for restaurant offerings. They also create and maintain a warm and welcoming space by giving personalized service and keeping the club clean.

Requirements

Prior service experience required
Excellent communication skills
Excellent customer service skills
Proficient multitasking
Ability to recall and memorize menu items
Ability to work well in a high-paced and at times stressful environment
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, to collect accurate information, and to resolve problems
Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items, work indoors, be exposed to hot/cold surfaces, steam, wet floors, and sharp knives, and withstand environmental factors include noise, dust, cigarette smoke (if applicable), etc.
Professional appearance and demeanor
Prolonged periods of time walking, standing, and on one’s feet. Must be able to carry 15 pounds repetitively.

Responsibilities

Providing exemplary customer service in line with company standards to all members and guests at the club
Greets guests within a minute of arrival
Observe and communicate with guests and assess their needs
Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path or point to a destination
Act in a manner that professionally represents the values of the club
Accurately maintain checks for members and guests
Accept payment for food and beverage offerings
Update member and guest information in pos and pms
Proper stocking mise en place to meet forecasted volumes of service, before, during, and after service
Work in a clean and efficient manner that meets health and sanitation requirements
Ensure the cleanliness of service areas, storage areas, and guest service areas
Complete daily sidework
Maintain solid knowledge of the steps of service and related protocols
Maintain proficiency in beverage offerings and all unavailable menu (86’d) items
Keep up to date with food menu descriptions, allergens, and local purveyors
Participate in scheduled service trainings to further develop knowledge and enhance the ability to upsell
Comply with all ABC laws and regulations, and enforce these regulations with the service team
Knowledge of club layout, storage areas, including table and position numbers
Knowledge of goings on and club amenities
Communicate any daily beverage changes, par levels, or temporarily unavailable (86’d) items with managers and service staff
Prepare coffee, tea, and other beverage offerings for members and guests consistently and with strict adherence to club recipes and standards
Attend daily pre-service meetings
Attend the training sessions and read the training notes to improve your knowledge
Prepare any part of the club for a special event, which may include carrying chairs, tables, decorations, materials, and similar duties
Never leave the floor without the authorization of your manager
Work varied shifts, including weekends and holidays
Be fully conversant with every aspect of the Club's emergency procedures
Be fully conversant with all the Club's policies as detailed within the employee handbook
Use all chemicals in accordance with OSHA regulations and CH requirements
To be aware of and ensure constant compliance with all necessary operational policies, including: Health and Safety Food Hygiene Maintenance Emergency Procedures Liquor License Requirements