SERVER - SERVICE LABOR

MarketPlace Grill•Springdale, AR

55d

About The Position

The Food Server is the primary guest care provider. Servers will greet guests, answer questions, take food and beverage orders, deliver completed items, do 2-minute check backs and present accurate guests checks, collect and process payments. Although support staff may be scheduled to assist, primary responsibility for the entire guest experience after seating and up to departure falls to the server.

Requirements

Excellent written and verbal communication skills.
Excellent guest service skills, energetic, enthusiastic and motivational.
Ability to multitask, grace under pressure, the ability to establish a positive rapport with many types of personalities and the ability to communicate clearly with guests.
A sense of balance and physical coordination to handle multiple plates and shifting weights as items are delivered.
Chosen employees will be team players and possess the ability to work well with others.

Responsibilities

Welcoming Guests
Taking Orders
Ongoing Services
Finishing the Table
Log on
Ring guest orders by seat positions
Enter and time fired items,
Complete and accurate guest checks with needed modifiers and add on charges
Print checks in a variety of configurations
Enter one of more payment methods
Close out reporting and reconciliation.
This position needs to have all full working knowledge of hostess, busser and food runner positions. In the absence of these positions, food servers need to be able to provide all services needed after the guest has entered the restaurant until they leave.
All employees are expected to be part of the Total Service experience and look for ways to provide service to guests and as needed, to each other.
Provide first-class guest service at all times.
Adhere to all restaurant policies and procedures.