About The Position

Waldorf Astoria is looking for a Server to join the Brass Tack team in Chicago's Gold Coast! Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website , Facebook , Instagram As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Requirements

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

Responsibilities

  • Respond to guest requests in a timely, friendly and efficient manner
  • Ensure knowledge of menu and restaurant promotions and specials
  • Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
  • Retrieve and deliver food and beverage orders in a timely manner
  • Ensure guest satisfaction throughout the meal service
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
  • Ensure serving station is well-stocked at all times

Benefits

  • Access to pay when you need it through DailyPay
  • Medical Insurance Coverage – for you and your family
  • Mental health resources including Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel program: 100 nights of discounted travel
  • Parental leave to support new parents
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • 401K plan and company match to help save for your retirement
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
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