Server

StepStone Hospitality•Augusta, GA

10d

About The Position

· Take food and beverage orders accurately and enter them into the POS system. · Serve food and drinks in a timely, courteous, and professional manner. · Answer questions about menu items, ingredients, and dietary options. · Ensure guest satisfaction by checking in throughout the meal and addressing any needs. · Collaborate with kitchen and bar staff to ensure correct and timely order delivery. · Handle payments, issue receipts, return change, or process credit cards. · Maintain cleanliness of tables, stations, and service areas. · Follow all food safety and sanitation guidelines. · Greet all guests in a warm and enthusiastic manner and assist the host or hostess in seating guests as needed. · Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation. · Memorize menu selections and wines, including being familiar with daily specials and basic ingredients. · Use proper verbiage and etiquette, including serving ladies first. · Write the order in an order notebook. Repeat the order back to guests for clarity. · Relay orders to the kitchen and service bar utilizing the point-of-sale system. · Observe guests to fulfill any additional requests and to perceive when the meal has been completed for guest checkout. · Total the bill and accept payment or refer the guest to the cashier. · Ladle soup, portion pies and desserts, and brew coffee. · Notify a manager immediately of any guest complaints. · Use proper etiquette guidelines for seating guests. · Practice and observe all safety rules and procedures. · Assist all service personnel in any duties as requested. Maintain and follow all cash handling procedures.

Requirements

Must have a comprehensive knowledge of all hotel departments and functions.
Must know applicable Federal, state, and local health, safety, and legal regulations.
Must have good mathematical and computer skills.
High school education preferred.
Relevant training and experience required.
Ability to timely obtain any required licenses or certificates.

Nice To Haves

CPR training and first aid training preferred.
Additional language ability preferred.

Responsibilities

Take food and beverage orders accurately and enter them into the POS system.
Serve food and drinks in a timely, courteous, and professional manner.
Answer questions about menu items, ingredients, and dietary options.
Ensure guest satisfaction by checking in throughout the meal and addressing any needs.
Collaborate with kitchen and bar staff to ensure correct and timely order delivery.
Handle payments, issue receipts, return change, or process credit cards.
Maintain cleanliness of tables, stations, and service areas.
Follow all food safety and sanitation guidelines.
Greet all guests in a warm and enthusiastic manner and assist the host or hostess in seating guests as needed.
Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
Memorize menu selections and wines, including being familiar with daily specials and basic ingredients.
Use proper verbiage and etiquette, including serving ladies first.
Write the order in an order notebook. Repeat the order back to guests for clarity.
Relay orders to the kitchen and service bar utilizing the point-of-sale system.
Observe guests to fulfill any additional requests and to perceive when the meal has been completed for guest checkout.
Total the bill and accept payment or refer the guest to the cashier.
Ladle soup, portion pies and desserts, and brew coffee.
Notify a manager immediately of any guest complaints.
Use proper etiquette guidelines for seating guests.
Practice and observe all safety rules and procedures.
Assist all service personnel in any duties as requested.
Maintain and follow all cash handling procedures.