Server

High 5 Hospitality LLC•Newark, DE

7h•Onsite

About The Position

Our Server’s primary focus is to create dining experiences worth celebrating which in turn create loyalty. This position is guest-focused, team-focused, and community-connected. This individual should be outgoing, positive, and make guests feel welcome. This role involves taking food and beverage orders accurately, delivering them in a timely manner, and making sure the needs of the guests are met. In this position, the Server should have an eye for detail, be detail oriented, be able to work well under pressure with hosts/hostesses, cooks, bussers, and management and thrive in a fast paced environment. Servers work closely with kitchen staff to ensure timely and accurate service while maintaining a welcoming atmosphere.

Requirements

Superior guest service and hospitality skills, engaging guests and customizing their experience
Skill in time management and organization
Understands proper sanitation, food safety, and security procedures and basic knowledge of Point of Sale systems
Analytical skills, and a high degree of emotional intelligence in order to recognize and solve conflict
Ability to interact effectively and connect with guests and team members
Capability to handle multiple tables and tasks efficiently while following a specific service time
Proficiency in handling payments and calculating tips
Commitment to providing a positive dining experience
Minimum 18 years of age
ABC Certification - DE or TIPS Certification - MD
Ability to access online scheduling apps
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws

Nice To Haves

Experience in food service or hospitality is preferred but not required
1-2 years experience preferred, but will train

Responsibilities

In a timely manner, provide a warm welcome to guests upon arrival and engage in conversation.
Be knowledgeable about food and beverage options and present them in an informational, friendly, and enthusiastic manner
Inform guests of specials and/or promotions, answer questions pertaining to the food and beverage menus, and be prepared to make suggestions when asked
Correctly enter orders into Point of Sale system for transmittal to kitchen staff and in proper sequence and appropriate charges
Check guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Regularly check in with guests to ensure satisfaction and address any issues or additional requests and inform managers as needed
Practice safe food and bag handling and cleanliness at all times
Encourage contactless payment in brands where it is available or collect and accurately process guest payments by handling money, making necessary changes, and processing credit card transactions
Bus tables and ensure table is guest ready for next guest
Perform shift change and/or opening or closing duties
Complete additional duties assigned by supervisor