Server

The Alfond Inn•Winter Park, FL

17h•Onsite

About The Position

The Alfond Inn and Olympia Hospitality foster a fun, supportive environment where growth is encouraged and success is celebrated. Guided by values of continuous improvement, accountability, concern for others, and trust, they cultivate a culture of collaboration and integrity. The Restaurant Server is responsible for safely and efficiently providing excellent customer service, aiming to make guests feel good about their dining experience, encourage loyalty, and spread positive word-of-mouth. Servers are expected to proactively engage with guests to anticipate and meet their needs. Olympia Hospitality is a family-first organization committed to supporting employees' health, wellness, and future, offering comprehensive benefits and a supportive workplace culture.

Requirements

Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Must be of legal age if serving alcohol

Nice To Haves

Experience as a Server is preferred

Responsibilities

Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.