Server - Gjelina LV

Gjelina Group•Las Vegas, NV

5d•Onsite

About The Position

As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized. The Server is the main point of contact with guest interaction. The Server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge. Passion for hospitality and food leads their ability to navigate guest interaction and service with grace. General Attributes: To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind. To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues. To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done). To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance. To be flexible, responding quickly and positively to changing environments To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Requirements

Minimum 1-2 years of restaurant or related experience (preferred).
Ability to understand and follow written and verbal instructions
Ability to use all relevant items of equipment
Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to use the restaurant point of sale system
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job
Knows basic math and measurements
Able to enter guest orders in Point of Sale - "POS"
Ability to take and follow directions
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem-solving abilities, be self-motivated, and organized
Able to work in a fast-paced environment
Neat, clean, and professional appearance
Have a flexible schedule, including weekends and nights
Exhibit a sense of urgency at all times
Willingness/ability to work on your feet for an extended period of time
Demonstrates a level of enthusiasm, self-confidence, and self-motivation.
State-approved Alcohol Awareness Training / Certificate (TAM Card)
State-approved Prevention of Sexual Harassment Training / Certificate
Food Handler Card. Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety

Responsibilities

Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with Nevada Labor Law.
Maintain high standards of appearance and hygiene that include clean clothes, nails, and hair, and no heavy perfumes/colognes in addition to uniform standards.
Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients, wine, and bar menu.
Adhere to all health, safety, alcohol control, and sanitation protocols
Organize, clean, and maintain all server stations
Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service.
Attend to guest needs throughout the dining room; coursing food orders and sending through the PO.S
Run food, drinks, and bus tables in your section throughout service
Complete all assigned side work pre- and post-shift
Attend trainings and pre-shift meetings
Responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, coffee/tea program, etc.
Responsible for in-depth knowledge of food menu and ingredients in each dish, vendors and farmers, etc.
Responsible for communicating all guest allergies with a manager. See SOP.
Fully understand the floor plan, table numbers, and seat positions for the entire venue.
Supporting the management team in all aspects of in-house service and events
Always suggests alternatives to enhance the guest's food experience.
Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service.
Communicate clearly with the expo and managers to support with service
Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
Assist others with stations when needed.
Play barista: knowledge of drip vs espresso.
Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
Address any service issues through your floor manager and communicate any unresolved issues to them at the end of your shift.
Supporting the management team in all aspects of in-house service and events
Understand the right of way (guests, floor, kitchen, bar, and staff)
Performs other duties as assigned by supervisor/manager