SERVER

CRYSTAL TREE GOLF AND COUNTRY CLUB•Orland Park, IL

52d•Onsite

About The Position

Servers at Crystal Tree Golf & Country Club should provide an exceptional dining experience for Members and their guests by delivering attentive, professional, and personalized service. They ensure that all service standards are met or exceeded, while creating a welcoming and refined atmosphere.

Requirements

Previous private Country Club/upscale fine dining establishments preferred
Familiarity with Country Club culture and etiquette is a plus
Knowledge of service, food, wine, and cocktail pairings preferred
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask under pressure
Proficiency in using point-of-sale (POS) systems
Ability to handle Member complaints/suggestions with professionalism and grace
Ability to stand, walk, and carry trays for extended periods
Ability to lift and carry up to 25 pounds
Member Service Excellence
Teamwork
Positive “CAN DO” attitude
Professionalism
Adaptability
Problem Solving

Responsibilities

Adhere to weekly employee schedule. If changes are required, contact a manager and finding a replacement is the responsibility of the scheduled employee
Arrive at work on time and ready to work. Plan to attend and participate in daily pre-shift activities with management and kitchen staff
Club issued uniforms and name badges should be worn during all shifts
Consuming alcohol (beer, wine or liquor) while on the Club’s property will result in immediate termination
Greet Members and guests warmly, using their names whenever possible
Present menus and provide detailed information about menu items, daily specials and beverages
Offer recommendations of food and beverage pairings
Ensure order accuracy. Especially when modifying for special requests/dietary needs
Clear communications with the kitchen are paramount
Maintain a polished and professional appearance in adherence to Club dress code policies
Demonstrate knowledge of Club rules, policies, and events to answer Member inquiries
Uphold confidentiality and discretion regarding employee, Member or Club information
Ensure your specific sections are prepared for service, including table settings, linens, and overall cleanliness
Maintain cleanliness and organization of service areas, dining areas, kitchen and Club storage
Identify table numbers and seat numbers for Members and their guests
Monitor “your section” for all service needs and respond promptly to Member requests
When needed, servers shall act as bussers, food runners, etc.
Work cohesively with other staff members, including bartenders, bussers, kitchen staff, and management, to ensure seamless service
Assist in the training of newly hired servers or team members as needed
Communicate effectively to ensure smooth operations and resolve issues proactively
A la carte staff members are required to work 20% of their scheduled hours in banquet focused events, compensated via hourly banquet pay and corporate/Monday outings
Adapt service style to suit various event formats, from casual to fine dining.
Provide service for special events, banquets, parties and golf events hosted by the Club