Server - FOH

OTG•Arlington, VA

23h

About The Position

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. Servers are responsible for ensuring guest satisfaction and executing the OTG steps of service to the highest standards.

Requirements

A genuine passion for hospitality and delivering great guest experiences.
1-2 years of prior serving experience.
Great grasp of restaurant steps of service and familiarity with basic beer, liquor, and wine—because helping guests discover their new favorite drink should be part of the fun!
Strong communication skills—you’re comfortable talking to anyone, anytime.
Ability to stay organized and calm in a fast-paced paced environment (bonus points if you find a little fun in the rush).
Fluent + fully conversational in English.
Must become TIPS certified within 90 days of employment + obtain ServeSafe Certification or equivalent within 30 days of employment.
You’ll be lifting up to 35 lbs. and staying active throughout your shift. You’ll be on your feet, moving, bending, kneeling, and crouching to keep the operation running smoothly.
Open availability is a must. Schedules may vary; early mornings, nights, weekends, holidays, and even those wild-weather days when our guests need us most.
Team oriented mindset—servers who lift each other up thrive here.
Reliable, punctual, and committed to creating a positive environment for guests and team members.
Must meet local age requirements for serving alcohol where applicable.
Authorized to work in the United States.

Responsibilities

Deliver warm, memorable hospitality with every interaction—because great service is our signature.
Following OTG steps of service and standard operating procedures.
Guide guests through our menu with enthusiasm.
Highlight items, make thoughtful suggestions, and support guests with dietary needs or allergies.
Anticipate guests' needs before they must ask (your server superpowers will come in handy).
Work closely with your team to keep the dining floor running smoothly; communication is everything.
Handle orders, payments, special requests with accuracy and a positive attitude.
Create an atmosphere where guests feel welcomed, cared for, and excited to come back.
Stay calm when things get busy— it is a high-volume atmosphere, and you’ll learn to love the rhythm of it.
Adhere to OTG cash handling and register policies.
Maintain a clean, organized dining area and service stations.
Uphold all safety and sanitation guidelines.
Participate actively in training sessions, team meetings, and support team members whenever needed.
Notify the Manager on Duty (MOD) of guest feedback or concerns, report signs of intoxication to the MOD.
Inform leadership of low inventory or equipment issues.
Complete additional tasks assigned by the OTG leadership team.