Server - Seasonal

Mainsail Lodging & Development•Fort Myers, FL

3d•Onsite

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Servers at Ella Mae’s Diner play a key role in creating a welcoming and memorable dining experience. Responsibilities include warmly greeting guests, providing attentive and professional service, and upholding the highest standards of hospitality in alignment with Ella Mae’s Diner and Autograph Collection guidelines under Mainsail Lodging & Development. Team members will deliver exceptional service during breakfast and lunch hours, ensuring every guest feels valued and cared for. Position: Ella Mae’s Diner - Server Location: Fort Myers, FL Reports to: Ella Mae’s Diner General Manager, Assistant Manager, Food & Beverage Supervisor Status: Non-Exempt, Seasonal

Requirements

High School diploma or higher
Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in the Southwest Florida area preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g. tablets
Ability to stand for extended periods of time, potentially under a heat lamp
Ability to walk and bend
Ability to lift 25 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Serves guests in an efficient courteous manner following the proper steps of service
Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
Report to work on time and in proper uniform/approved attire
Work as part of a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
Ability to use descriptors to describe dishes
Baseline wine and cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
Knowledge of all daily specials and ability to effectively communicate to the guest
Be aware of any menu items, beverages or other items running low
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guests at all interactions
Clear tables quickly and quietly ensuring no residue remains on the table
Light food running to include carrying at least two plates at warm or hot temperature
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups without exception unless approved by management
Ability to use POS (point of sale) system – Oracle MICROS POS
Follow the procedures addressed in the training manual
Perform other duties as management requests to service our guests