ROOF Server

DREAMWEAVER HOTELS LLC•Chicago, IL

7d•$13 - $13•Onsite

About The Position

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day.

Requirements

Previous experience as a server, or similar front-of-house role.
Food Handler's Certification
Excellent communication and problem-solving abilities.
Knowledge of food safety standards and hospitality service procedures.
Ability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of the Micros POS system
High school diploma or equivalent required; hospitality or restaurant management training preferred
Excellent communication and interpersonal skills with a friendly, welcoming attitude.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Strong organizational skills and the ability to manage time effectively.

Nice To Haves

Basic knowledge of reservation systems and/or point-of-sale (POS) systems is a plus.

Responsibilities

Candidate must be extremely guest focused and have excellent communication skills (both verbal and written)
At least one-year minimum food and beverage experience.
Be attentive to detail and computer skills are helpful but not required.
Present menu, answer questions, and make suggestions regarding food, beverage and service; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Breakdown, clean and set-up of tables, buffets, and food stations.
Work harmoniously and professionally with co-workers and supervisors
Post side work duties and ensure staff completes side work as instructed.
Other duties as assigned.
Communicate properly and effectively with the guests, associates and managers.
Effectively respond to guest complaints. Promote teamwork and associate morale.
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
Adhere to all work rules, procedures and policies established by the company.