Server (DRCM)

Sunrise Senior Living•Willowbrook, IL

22h•Onsite

About The Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, and gain joy and fulfillment in serving others. Sunrise Senior Living has been certified as a Great Place to Work® by Activated Insights for the 8th time. The Server (Dining Room Care Manager) is responsible for providing dining and table services to residents in the community’s dining rooms and designated areas in accordance with Sunrise Senior Living standards. This role involves serving as a role model in dining service, assisting in training care managers, maintaining proper dining room set up, assisting in special events, monitoring checklists for dining area cleanliness and readiness, and assisting in tabletop inventories maintenance. The Server is also responsible for handling all food and beverages according to sanitary procedures and standards, and complying with all federal, state/provincial, and local regulatory procedures regarding food service.

Requirements

High School diploma or GED
Must be Food Safety Certified within 90 days of taking the position
Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations: CPR and First Aid, ServeSafe®
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrate good judgment, problem solving, and decision-making skills

Nice To Haves

Minimum of one (1) year experience preferred in fine dining hospitality and/or full-service senior living

Responsibilities

Provide support in the day-to-day operations of the dining room while maintaining a high quality, positive, and safe physical and social environment for residents and fellow team members.
Provide dining service training to new care managers.
Maintain knowledge of Daily and Always Available Menu items and is able to provide general descriptions to the residents.
Assist residents with menu selections and respond to pertinent questions about menu items.
Take meal and beverage orders and serve requested items according to established guidelines.
Respond to the dining needs of the residents while maintaining Sunrise hospitality and service standards.
Attend pre-meal briefing to gain knowledge of the meal and meal support activities.
Follow all local, state/provincial, and federal policies regarding food handling.
Maintain standards of cleanliness, hygiene, and health standards.
Perform dining room checklist inspections for dining room cleanliness and readiness and make necessary adjustments as appropriate to maintain quality standards.
Maintain side work duties as assigned.
Maintain assigned tables and surrounding area in a complete state of cleanliness, appearance, and readiness.
Perform and ensure dining room set-up and re-set of tables is in accordance with dining room procedures.
Support the dining room decorum and etiquette standards.
Perform and complete opening and closing checklist criteria.
Assist in tabletop inventories maintenance.
Review, read, notate, and initial the Daily Log to document and learn about pertinent information.
Review Resident Diet Book-TSD or confidential chart.
Maintain and protect the confidentiality of resident information.
Practice safe food handling at all times to prevent an outbreak of food borne illness.
Complete daily, weekly, and monthly cleaning assignments.
Maintain all work areas in a healthy and safe condition.
Assist in dining room and surrounding areas for proper directional flow, organization, and supplies placement.
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Participate actively as a member of a team and commit to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute to the overall engagement programs and processes.
Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.