Server

Early Bird Night Owl•Durham, NC

45d•$6

About The Position

This Server role will be cross-trained to work between the Roof at The Durham and our Coffee Bar, supporting service in both outlets as needed. Responsibilities include cocktail-style service on the Roof and full table service in the Coffee Bar. Servers provide friendly, professional guest service while taking orders, serving food and beverages, recommending menu items, handling payments, and maintaining clean and organized service areas. The role will also assist with banquets, hotel meetings, and special events. All service must follow hotel standards as well as legal, health, and safety regulations while maintaining a welcoming and hospitality-driven environment.

Requirements

Must be 18 years of age or older to serve alcohol (based on state regulations).
Experience: at least 1 year serving - bartending experience a plus
Must be eligible to work in the United States.
Must have the ability to work a variety of shifts, including holidays, nights, and weekends – Sundays are a must
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 25 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains strong personal image and uniform standards

Nice To Haves

Alcohol certification and Serve Safe a plus!

Responsibilities

Appropriately welcome, interact with, and take food and drink orders from guests
Serve food and beverages according to hotel standards
Ensure that the service area is set up in a timely manner and is maintained throughout the shift
Set and maintain guests with appropriate service ware and serve, check on, and run food
Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)
Assess customers’ needs and preferences and make appropriate recommendations
Ability to utilize sales tactics to upsell on food or drink as appropriate
Serve customers in a friendly and helpful manner
Provide guidance to guests on hotel activities, dining options and general hotel and regional information.
Stay guest focused and nurture an excellent guest experience
Ring in and collect payment for all food and beverage served
Handle an assigned house bank and follow all cash handling procedures as per hotel standard
Communicate ordering needs to minimize running out of items
Perform other duties as assigned by managers
Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
Communicate in a professional manner to all other staff, guests, managers
Work together with other staff in a “One Team, One Dream” mentality
Ensure all work surfaces are kept in neat and tidy condition throughout service
Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off
Comply with all NC Department of Food and Safety regulations
Comply with all NC ABC regulations